Together with highly configurable and flexible presentation layers these platforms are a key enabler for banks to build in a fast and agile way new digital services that are totally focused on adding real value and taking the customer experience to the next digitalization level
ebankIT develops a platform that allows seamless digital channels that saves people time, and thus enhances their lives in a small way. Indeed, a recent Bain report on customer loyalty in banking found that mobile and onlinebanking are the areas most likely to 'delight' customers and therefore increase their loyalty and make them more likely to recommend a particular retail bank.
Digital does offer some opportunities for banks to improve the way they are perceived, by helping them to improve the overall customer experience. Mobile and online banking frees customers from the need to call into branches or take to the telephone for most common transactions. It saves them time, and thus enhances their lives in a small way.